FAQ
QUESTIONS AND ANSWERS -
Useful information and tips
Wheel rim lock? Wheel lock! Or maybe an anti-theft wheel lock? So, where’s the difference?
People use different names for wheel bolts or nuts with a special coding on the head, which can only be opened with a particular key. Whatever the name used, it always means the same, a special protection, which helps secure your valuable alloy wheels from theft. We have summarized the five most frequently asked questions on this page for you. Below the corresponding question you will find some information and useful tips. Or you can contact our customer service on 00800 25 99 34 00 or by email to cs@mcgard.de
Lost the wheel lock key or alloy wheel lock key – what should I do?
The easiest way to order a McGard replacement key is via our online shop: shop.mcgard.de. By entering the 8/9 or 17/18-digit code number found on the installation instructions of the respective McGard wheel lock set, you can conveniently order the correct replacement key online.
Lost the key and the code card for McGard wheel locks – what should I do?
Please send an email to our customer service. The email should contain the following information: a digital photo of the wheel lock (front view of the coding groove) and the vehicle model. Furthermore, we require your name, address and optionally your phone number for any follow-up questions.
How many replacement keys can I order?
A maximum of two replacement keys may be ordered. Ideally, keep one key in the vehicle and store the other at home in a safe place.
Tip: order a key pouch together with your wheel locks. Secure storage directly with the vehicle tool kit ensures that the key can be found immediately when needed.
How long does it take to deliver a replacement key?
Thanks to our comprehensive spare parts inventory, we are able to process and ship all orders within 24 hours on working days (Monday to Friday).
Further information on delivery times can be found in our shipping conditions.
Where can I buy McGard products?
McGard products are available from selected specialist retailers or via our online shop shop.mcgard.de. If you are a specialist dealer and would like to distribute our products, please contact us by email at verkauf@mcgard.de.
How do I find the right McGard wheel locks or alloy wheel locks for my vehicle?
With the help of the McGard configurator, you can quickly and easily find the correct wheel theft protection. Once you have selected your vehicle model and the brand of your wheels, the appropriate wheel lock will be displayed below. Note: In the case of special modifications and the use of wheel spacers, please select the correct wheel lock based on the dimensions of the original wheel bolts or wheel nuts.
What is the difference between SU, SL, SUB and Tuner?
All variants of our wheel locks are designed to protect your wheels and tires against theft. Our SU wheel locks feature a special chrome coating on the bolt head or, in the case of locking nuts, across the entire surface. SUB is technically equivalent to the characteristics of our SU product range, but is distinguished by a black powder coating.
Our SL wheel locks include an additional security feature: a rotating ring on the head of the wheel lock. This ring rotates when an attempt is made to grip the wheel lock with a tool.
To meet even the most exclusive demands of the aftermarket, we developed our Tuner wheel locks. These can be used with wheel types that have a narrow wheel hole diameter. The diameter of the wheel lock and the corresponding key has been reduced so that they can also be used for special applications.
Are there plastic caps available for McGard wheel locks?
For your own safety, McGard does not offer plastic caps. If a thief does not immediately see the wheel lock because it is concealed by plastic caps and begins loosening the standard wheel bolts or wheel nuts, they will not reinstall them once they realize the wheel is secured with McGard wheel locks. This can be dangerous for you, as you do not check every day whether the wheel bolts or wheel nuts are fully tightened.
How do I install or remove my McGard wheel lock?
On our customer service page, you will find helpful information as well as a video on installing and removing wheel locks.
What torque should I use to tighten my McGard wheel locks?
McGard wheel locks should be tightened using the torque specified in the vehicle owner’s manual. To prevent the supplied key from slipping or tilting, please apply axial pressure to the torque wrench. Further helpful instructions can be found in our installation and removal video.
How do I loosen a stuck wheel lock?
In our customer service section, you will find a helpful video on this topic.
Do all McGard wheel lock sets include the same key adapter?
No, there is a wide variety of key codes. For this reason, you will find an individual code card in the packaging. This card contains an 8/9 or 17/18-digit code number that allows you to register with McGard in order to order a replacement key if required.
What payment methods are available?
We offer various payment options to make the process as convenient as possible for you. These include:
PayPal,
Credit card,
Instant bank transfer (DE, AT)
How long does delivery take?
Your order is usually processed within 24 hours on working days (Monday to Friday). An overview of the average delivery times can be found here.
In addition, all shipments are sent with a DHL tracking number, allowing you to check the shipping status at any time.
How much are the shipping costs?
Shipping costs are displayed in the shopping cart. They vary depending on the destination country and can be found at any time in our shipping conditions.
Can additional costs arise with my order?
McGard does not charge any additional costs. For deliveries within the EU, no further fees usually apply.
For deliveries to non-EU countries, additional customs duties, taxes and fees may apply, which are not charged by McGard.
Can I track my shipment?
Yes! All deliveries are shipped with a DHL tracking number, which you will automatically receive by email on the day of shipment for each order.
What is included in a wheel lock set or a wheel installation kit?
A wheel lock set includes 4 wheel locks, a matching key, installation instructions and a code card. Each wheel is secured with one wheel lock.
A wheel installation kit includes 16 wheel fasteners (wheel bolts or wheel nuts), 4 wheel locks, a matching key, installation instructions and a code card.
How do I return an item?
If you would like to return an item, please send an email to our customer service at cs@mcgard.de.
What should I do in the event of a complaint?
Please refer to our Terms and Conditions §5 for warranty and liability claims.
In the event of a complaint, please contact our customer service by email at cs@mcgard.de
What can I do in the case of a delayed delivery?
You can check the status of your delivery using the DHL tracking number. If there are any uncertainties, please contact our customer service by email at cs@mcgard.de
Where can I find my key code?
The key code is located on the code card included with the installation instructions.
Has my order been received?
Once you have completed the ordering process, you will receive an order confirmation at the email address you provided. Please also check your spam folder. Before completing your order, please ensure that the email address entered does not contain any typing errors. If you have not received a confirmation, please contact our customer service by email at cs@mcgard.de